Next-Day QA for English & Spanish Contact Centers

Score 100% of your calls overnight—no long-term contract.

Trusted by 50+ contact centers

The QA Challenge Every Contact Center Faces

Traditional QA methods leave gaps that hurt your performance

DualScore QA Solves This

Our AI-powered platform scores 100% of your English and Spanish calls overnight, delivering actionable insights by 9 AM every day.

For contact centers

Badge up, close faster
Display the DualScore Assure™ seal and prove to prospects that 100 % of calls are independently monitored—no “trust us” needed.

For Brands/Clients

Stop guessing. Start seeing. Every overnight batch of call recordings is:

Transcribed & scored against your exact script—greeting, discovery, compliance, closing.
Flagged for red‑alert phrases (“cancel my policy”, “chargeback”, profanity) in English and Spanish.
Summarised into a PDF delivered by 08 AM MX‑CST—complete with trend arrows and rankings.
Result: instant proof your outsourcer is protecting your brand, not harming it—no need to hire an internal QA army.